Privacy Policy

Last updated: 28.11.2025

Dr. Murat Tüzüner Aesthetic & Plastic Surgery Clinic (“Clinic”, “we”, “our”, or “us”) is committed to protecting your personal data and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, store, and protect your personal information when you inquire about our services, visit our website, or undergo treatment with us.

By using our services or accessing our website, you consent to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:

Op. Dr. Murat Tüzüner
Aesthetic & Plastic Surgeon
📍 Fener, Fener Cd. Fener iş merkezi B1 Blok Kat1 D:5, 07160 Muratpaşa/Antalya
📧 in**@************er.com
📞 +90 532 729 87 70

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1. Contact Information

  • Full Name
  • Phone Number
  • Email Address
  • Country of Residence
  • Communication history (WhatsApp, email, form submissions)

2.2. Medical & Health Information (GDPR – Special Category Data)

Collected only for treatment assessment and medical safety:

  • Photos and videos submitted by you
  • Medical history
  • Past surgeries
  • Allergies
  • Current medications
  • Health conditions relevant to the procedure
  • Doctor’s notes and evaluations

This information is collected only with your explicit consent.

2.3. Website Usage Data

  • IP address
  • Device information
  • Browser type
  • Cookie data
  • Pages visited
  • Interaction logs

2.4. Administrative & Transactional Data

  • Appointment details
  • Payment information (no card details stored)
  • Consent forms
  • Hospital or accommodation arrangements, if applicable

3. How We Use Your Personal Data

Your data may be used for the following purposes:

3.1. Medical Evaluation & Treatment Planning

  • To provide you with accurate medical advice
  • To assess suitability for surgery
  • To prepare pre-operative and post-operative plans

3.2. Communication

  • Responding to your inquiries
  • Scheduling consultations
  • Sending medical instructions
  • Providing travel and accommodation support

3.3. Legal & Regulatory Requirements

  • Medical documentation
  • Health and safety compliance
  • Ministry of Health regulations in Turkey

3.4. Service Improvement

  • Enhancing patient experience
  • Analyzing website performance
  • Internal reporting and statistical analysis

3.5. Marketing (Only with Consent)

  • Sending before/after results
  • Sharing procedure information
  • Campaigns or special offers

We do not share or publish patient photos without written consent.

4. Legal Basis for Processing (GDPR Compliance)

We process your data under the following legal bases:

  • Explicit Consent – for medical photos and health data
  • Contractual Necessity – for providing services you request
  • Legal Obligation – for maintaining medical records
  • Legitimate Interest – to improve services and ensure patient safety

5. Sharing Your Personal Data

We do not sell, rent, or trade your data.

Your information may be shared only with:

✔ Accredited hospitals & medical facilities

For surgeries, treatments, or tests.

✔ Medical staff

Nurses, anesthesiologists, coordinators.

✔ Accommodation & Transportation Providers

Only when you request airport transfers or hotel arrangements.

✔ Legal authorities

When required by Turkish law.

All third parties are required to protect your data under confidentiality agreements.

6. International Data Transfers

If you contact us from outside Turkey, your information may be stored on secure servers located in the EU or other compliant regions.

We ensure that all transfers are made in accordance with:

  • GDPR
  • Turkish Personal Data Protection Law (KVKK)
  • International healthcare compliance standards

7. Data Retention

We retain your data only as long as necessary:

  • Medical records: 10 years (per Turkish medical law)
  • Inquiry / communication data: 2 years
  • Consent forms & surgical documents: legally required duration

After expiration, data is securely deleted or anonymized.

8. Your Rights (GDPR & KVKK)

You have the right to:

✔ Access your data
✔ Request correction or updates
✔ Request deletion (where legally possible)
✔ Withdraw consent at any time
✔ Object to processing
✔ Request restriction of processing
✔ Data portability
✔ File a complaint with regulatory authorities

To exercise your rights, contact us at:
📧 in**@************er.com

9. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve browsing experience
  • Measure page performance
  • Personalize content
  • Secure the website

You may disable cookies through your browser settings.

10. Security Measures

We implement strict security protocols to safeguard your information:

  • Encrypted communication (SSL)
  • Restricted database access
  • Secure storage of medical documents
  • Staff confidentiality agreements
  • Regular security audits

11. Privacy of Minors

We do not knowingly collect data from individuals under 18.
If such data is found, it will be deleted immediately.

12. Updates to This Privacy Policy

We may update this policy from time to time.
The latest version will always be available on this page.

13. Contact Us

For any privacy-related questions:

📍 Fener, Fener Cd. Fener iş merkezi B1 Blok Kat1 D:5, 07160 Muratpaşa/Antalya
📧 in**@************er.com
📞 +90 532 729 87 70

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